DX4 Studio sells design and development services, not physical products. Because our work is made for you and time is set aside for it, refunds depend on how far the project has gone. This policy applies to all payments, including those made at payment.dx4studio.com.
Cancelling a project
You can cancel a project at any time by emailing info@dx4studio.com. What you get back depends on when you cancel:
- Before work starts: a full refund of your advance, less any payment gateway or bank fees we were charged.
- After work has started: we keep payment for the work done up to the date you cancel, worked out from the proposal’s stages or our hourly rate, and refund the rest of any amount you paid in advance.
- After a stage is delivered and approved: payments for that stage are not refundable.
- After final delivery or launch: no refund, because the work is complete.
When you cancel, we hand over the work you have paid for.
Payments we always refund in full
- A duplicate payment, where you paid the same invoice twice.
- A payment of the wrong amount or to the wrong invoice, for the extra amount.
- A payment for work we are unable to start or complete because of something on our side.
What we can’t refund
- Domains, hosting, paid plugins, fonts, stock images and other third-party purchases made for your project. These are paid to the provider and follow its own refund rules.
- Hours already spent on consulting, audits, workshops or maintenance plans.
- Bank charges and currency conversion fees taken by your bank or an intermediary bank.
If you’re unhappy with the work
Tell us as soon as you can. We’ll use the revision rounds in your proposal to put it right. If we still can’t agree, we’ll work out a fair partial refund based on what has been delivered.
If we cancel
If we have to end a project for a reason on our side, we refund everything you paid for work not yet delivered.
How to ask for a refund
Email info@dx4studio.com with:
- your name and invoice number;
- the payment ID (it starts with pay_ and is on your receipt), or the bank transfer reference;
- the reason for the refund.
We reply within 3 working days.
How long refunds take
- Once a refund is approved, we start it within 5 working days.
- Refunds go back to the original payment method: the same card, UPI account, bank account or wallet.
- Card and net banking refunds usually reach you within 5 to 7 working days after we start them. UPI and wallet refunds are usually faster. International card refunds can take up to 15 working days, depending on your bank.
- Refunds are made in the currency you paid in. The amount you get back may differ slightly because of exchange rate changes, which we don’t control.
Related policies
Contact
Questions about a payment or refund: info@dx4studio.com or +91 88258 18823.
